FAQs

Walk Ins

We usually require people to make a booking but we can help if you walk into the medical centre requiring emergency assistance.

Priority is given to people who have made a booking.

2022-04-19T13:21:00+00:00April 19th, 2022||

Privacy and Your Records

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Patients sometimes find it inconvenient that administration staff do not have access to their medical records, but we believe this is an important part of ensuring both your privacy and safety.

We follow the requirements of the Commonwealth Privacy Act 1988, and subsequent Amendments of 2001 and 2012 and adhere to the Australian Privacy Principles (APP) which came into effect in 2014.

Download Privacy Policy

2022-04-19T12:55:41+00:00December 22nd, 2016||

Test Results

Your doctor will make arrangements for you to return to obtain test results. It is important that all patients know their test results and an appointment should be made to see your doctor and obtain results, unless other arrangements have been made with your doctor.

2022-04-19T12:56:24+00:00December 22nd, 2016||

Travel Vaccinations

We provide a comprehensive travel medical service with advice on vaccinations, anti-malarials and other travel issues. We are an approved ‘Yellow Fever’ vaccination provider. Some travel vaccinations may need to be ordered in and also may need to be given up to six weeks apart, so plan your travel health visit at least two months before departure. Please advise reception staff when you are booking for travel vaccination. Some vaccines are expensive so it is important to be aware of the charges before attending.

2022-04-19T12:56:58+00:00December 22nd, 2016||

Immunisation Clinic

Appointments for childhood immunisations are bulk-billed at this Practice.
Please note that these appointments are for immunisations only – other medical problems will require a separate appointment to be made with your regular Doctor. If you would like to arrange an appointment for an immunisation, please see one of our Receptionists to book you into a Tuesday or Thursday immunisation clinic. Some immunisations require a nurse only appointment and others require an appointment with both a GP and a nurse.

2022-04-19T12:57:56+00:00December 22nd, 2016||

Practice Nurses

Our Practice Nurses are available Monday to Friday each week. Our Nurses are available to assist the Doctors with immunisations, dressings, ECGs, excisions etc. Our Nurses ensure our Practice operates more efficiently and hopefully this means less waiting time. If you require a childhood or flu vaccination, you can book an appointment with one of our nurses. Our nurses also provide Health Assessments and other chronic care services.

2022-04-19T12:58:39+00:00December 22nd, 2016||

Home Visits

In the event you are too unwell to attend the surgery home visits may be arranged and are usually scheduled between 1:00pm and 2:00pm and are done by the on-call Doctor for urgent medical reasons.

Generally, we provide a more comprehensive service at the surgery – with equipment and supplies more readily available. So if you are too unwell to come up to the surgery, please call us and we will arrange for you to be seen as soon as possible. Home visits are only available between Linden and Bullaburra.

2022-04-19T12:59:33+00:00December 22nd, 2016||

Urgent Problems and Phone Calls

If you feel that your problem is urgent but you are unable to get an appointment, please advise reception who will triage you to our nurse or the ‘on-call’ Doctor. If you wish to speak with the Doctor and your call is not urgent, your details will be taken and given to the Doctor as soon as possible.

Non-urgent calls will be  returned as soon as practical. During busy times this may not be until the following day.

2022-04-19T13:00:42+00:00December 22nd, 2016||