Patient Information

Patient Information2019-06-27T12:41:36+00:00
Painkiller and Sleeping pills policy2017-03-09T08:51:17+00:00

Except for terminal cancer, our policy is that we will not prescribe these medicines e.g. oxycontin and morphine

  • at your first appointment
  • on a phone request
  • without a proper assessment
What else should i know?2016-12-22T10:01:45+00:00

If you have any questions regarding services provided at Hazelbrook General Practice, please ask your Receptionists Karen, Carolyn, Kim (we have 2 Kims!), Vicki, Denise, Deb, Penny and Cherie, or our Practice Manager Cathy.

Privacy & your records2019-06-27T12:41:36+00:00

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Patients sometimes find it inconvenient that administration staff do not have access to their medical records, but we believe this is an important part of ensuring both your privacy and safety.

We follow the requirements of the Commonwealth Privacy Act 1988, and subsequent Amendments of 2001 and 2012 and adhere to the Australian Privacy Principles (APP) which came into effect in 2014.

Download Privacy Policy

Test Results2016-12-22T09:41:31+00:00

Your doctor will make arrangements for you to return to obtain test results. It is important that all patients know their test results and an appointment should be made to see your doctor and obtain results, unless other arrangements have been made with your doctor.

Travel Vaccinations2016-12-22T09:34:20+00:00

We provide a comprehensive travel medical service with advice on vaccinations, anti-malarials and other travel issues. We are an approved ‘Yellow Fever’ vaccination provider. Some travel vaccinations may need to be ordered in and also may need to be given up to six weeks apart, so plan your travel health visit at least two months before departure. Please advise reception staff when you are booking for travel vaccination. Some vaccines are expensive so it is important to be aware of the charges before attending.

Immunisation Clinic2016-12-22T09:33:05+00:00

Appointments for childhood immunisations are bulk-billed at this Practice.
Please note that these appointments are for immunisations only – other medical problems will require a separate appointment to be made with your regular Doctor. If you would like to arrange an appointment for an immunisation, please see one of our Receptionists to book you into a Tuesday or Thursday immunisation clinic. Some immunisations require a nurse only appointment and others require an appointment with both a GP and a nurse.

Practice Nurses2016-12-22T09:31:11+00:00

Our Practice Nurses, Vickie, Fiona, & Libby, are available Monday to Friday each week. Our Nurses are available to assist the Doctors with immunisations, dressings, ECGs, excisions etc. Our Nurses ensure our Practice operates more efficiently and hopefully this means less waiting time. If you require a childhood or flu vaccination, you can book an appointment with one of our nurses. Our nurses also provide Health Assessments and other chronic care services.

Home Visits2017-06-26T01:08:15+00:00

In the event you are too unwell to attend the surgery home visits may be arranged and are usually scheduled between 1:00pm and 2:00pm and are done by the on-call Doctor for urgent medical reasons.

Generally, we provide a more comprehensive service at the surgery – with equipment and supplies more readily available. So if you are too unwell to come up to the surgery, please call us and we will arrange for you to be seen as soon as possible. Home visits are only available between Linden and Bullaburra.

Urgent Problems and Phone Calls2017-03-01T10:57:51+00:00

If you feel that your problem is urgent but you are unable to get an appointment, please advise reception who will triage you to our nurse or the ‘on-call’ Doctor. If you wish to speak with the Doctor and your call is not urgent, your details will be taken and given to the Doctor as soon as possible.

Non-urgent calls will be  returned as soon as practical. During busy times this may not be until the following day.


Letter to Patients About Increased Medical Fees

Today Medicare rebates do not cover full cost of providing you with medical care. This is because the rate at which successive governments have indexed the Medical Schedule fees has been substantially lower than increases in the Consumer Price Index(CPI) and average weakly earnings.

The reality is that the Medicare rebates do not cover the cost of providing you with the safe and high quality service. The fees charged by this practice have to cover all the practice costs including employing receptionists and practice nurses, and meeting our operating expenses such as rent, medical equipment, electricity, computers and insurance.

The Government has announced it will not be indexing the Medicare Schedule fees this year. Medicare rebates have been frozen since 1 July 2014 and will not be increased until 1 July 2020.

It is not possible for this practice to meet our running costs each year without increasing our fees. The Medicare rebate freeze means that this practice is no longer able to bulk bill NON Health Care Card patients. This has been our policy for some years, however, we will need to apply this more rigorously in future.

We will continue to bulk bill Pensioners, Health Care Card holders and children under 16 years. This may not apply to skin checks and other specialised services.

Our fees from 1st November, 2019 will be:

Consultation Type Fee Medicare Rebate Gap Payment
Standard Consultation (Level B) $65.00 $38.20 $26.80
Long Consultation (Level C) $100.00 $73.95 $26.05
Prolonged Consultation (Level D) $135.00 $108.85 $26.15
New Patients2016-12-22T06:54:18+00:00

Our practice takes new patients only from our limited catchment area and patients need to telephone for an appointment. Once on line appointments are available, new patient will continue to phone the practice on 02 4758 6210 for their first appointment.


Consultations at our practice are by appointment. A standard appointment is 15 minutes. If you need to see the Doctor for a complex problem or have more than one problem please inform reception when booking your appointment so a longer appointment can be made.

If more than one person from your family wishes to see the doctor at the same time, please ensure a separate appointment is made for each family member.

Waiting Times2017-03-01T11:01:06+00:00

We do our very best to keep to appointment times but the nature of general practice means that we are sometimes unable to do so. Patients with urgent or complex problems will always need to take priority. Our reception staff will endeavor to keep you as informed as possible.

Medical Records2016-12-22T09:06:47+00:00

We operate a computer based medical record system. Please advise us if any of your contact details change – or use our self checkin to change your details.
Please be aware that reception/administration staff are only able to access billing and demographic information in your medical record. They do not have access to your clinical information and are therefore unable to provide you with any information from your record.

Interpreter Services2016-12-22T09:07:53+00:00

If an interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on 131 450.

Repeat Prescriptions2017-03-01T11:02:50+00:00

We operate a brief script clinic each weekday at 2pm.
This clinic is to provide a brief 5 minute appointment to assist those patients who are running out of their regular medication. This appointment cannot be used as a replacement for proper care by your doctor and only sufficient medication will be prescribed, until you are able to see your usual doctor for a proper consultation.
Only repeat prescriptions for medications other than narcotics (S8), anti-depressants or anti-biotics will be issued. This clinic is for medications taken regularly.

It is important that patients understand that the time between repeats of a medication is set by the Pharmaceutical Benefits Scheme and reflects best practice, and the recommended time patients taking that particular medication should go before being reviewed by their doctor.

It is not a condition imposed by the doctors or the practice.


Reminder & Recall System2016-12-22T09:28:10+00:00

Your doctor may from time to time, with your consent, organise for a recall to be sent to you to remind you of routine or other other follow up required.

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering preventive health services appropriate to your care.


We are located at 9 Rosedale Avenue, Hazelbrook behind the shopping centre.

Public Transport2016-12-22T09:47:00+00:00

We are located close to train and bus services.

After Hours2016-12-22T09:47:36+00:00

In the event of an emergency please call 000 for an ambulance.
If you need non emergency after hours care please call the practice on 02 4758 6210 for recorded instructions.

Patient Feedback & Complaints2017-03-01T11:11:38+00:00

If you have a problem or suggestion we would like to hear about it. Please feel free to talk to your Doctor or our practice manager.
We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in appropriate manner and wish someone to mediate on your behalf you can contact:
NSW Health Care Complaints Commission
Locked Bag 18
Strawberry Hills, NSW 2012